The Corporate Giant Responds
Jeff | Apr 26, 2006 | Comments 0
For those of you who don’t know, the blog entry I wrote about Starbucks was an actual letter I sent to Starbucks via the web. Here is their response:
Dear Mr. Dembinski,
Thank you for contacting Starbucks Coffee Company.
I was very sorry to hear about your recent experiences. I appreciate you taking the time to bring this matter to our attention. I will share your comments with the management team responsible for the store in order to address the issue properly.
In order to invite you back into our stores, I have arranged for some beverage coupons to be sent to you. You should receive them soon.
If you have any further questions or concerns, please don’t hesitate to contact us at http://www.starbucks.com/customer/ or call 1-800-23-LATTE to speak directly with a Customer Relations representative.
Sincerely,
Gerry
Customer Relations Representative
Starbucks Coffee Company
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